Privacy policy

This privacy policy has been developed taking into account the provisions of the Organic Law of Protection of Personal Data in force, as well as by the regulation 2016/679 of the European Parliament and of the Council of the 27 of April of 2016 relative to the protection of the individuals, with regard to the processing of personal data and to the movement of such data, to the circulation of these data, in future the RGPD.

This privacy policy is intended to inform the owners of personal data, for which information is being collected, the specific aspects related to the processing of your data, among other things, the purposes of the treatments, the contact data to exercise the rights that assist him, the terms of preservation of information and security measures among other things.

This policy shall be applied in the information collected directly through the different services of the Santurtzi City Council, as well as through its website www.santurtzi.net and other portals such as www.visitsanturtzi.eus

Data Controller

In terms of data protection, the municipality of Santurtzi should be considered responsible for the treatment, in relation to the files /treatments identified in this policy, specifically in the section “data processing”.

Data Controller: Municipality of Santurtzi

Postal address: Cristóbal Murrieta, 6 48980-Santurtzi

Data contact of the data protection delegate: Citizen attention service. Data protection delegate. Cristóbal Murrieta, 6 48980-Santurtzi.

Data processing

The personal data requested, if any, will consist only of those strictly necessary to identify and respond to the request made by the owner, hereinafter the interested party. This information will be treated in a fair, legal and transparent manner in relation to the interested party. On the other hand, personal data will be collected for explicit and legitimate purposes, not being further processed in a manner incompatible with the mentioned purposes.

The data collected from each interested party will be adequate, pertinent and not excessive in relation to the corresponding purposes for each case, and will be updated whenever necessary

The owner of the data will be informed, prior to the collection of their data, of the general ends regulated in this policy so that they can provide express, precise and unambiguous consent for the processing of their data, in accordance with the following aspects.

Purposes of the processing

The explicit purposes for which each of the treatments are carried out are included in the informative clauses included in each of the data collection channels (web forms, paper forms, locutions or posters and informative notes)

However, the personal data of the interested party will be treated with the exclusive purpose of providing an effective response and addressing the requests made by the user, specified together with the option, service, form or data collection system that the owner uses.


As a general rule, prior to the processing of personal data, the municipality of Santurtzi obtains express and unequivocal consent from the owner thereof by incorporating informed consent clauses in the different information collection systems.

However, in case the consent of the interested party is not required, the legitimizing basis of the treatment in which the municipality of Santurtzi is protected is the existence of a specific law or norm that authorizes or demands the treatment of the data of the interested.


As a general rule, the municipality of Santurtzi does not proceed to the cession or communication of the data to third parties, except those legally required. However, if necessary, such assignments or data communications are informed to the interested party through the informed consent clauses contained in the different ways of collecting personal data.


As a general rule, personal data are always collected directly from the interested party. However, in certain exceptions, the data may be collected through third parties, entities or services different from the interested party. In this sense, this end will be transferred to the interested party through the clauses of informed consent contained in the different ways of collecting information and within a reasonable time, once the data have been obtained, and at the latest within a month.

Conservation periods

The information collected from the interested party will be kept as long as it is necessary to fulfill the purpose for which the personal data were collected so that, once the purpose has been fulfilled, the data will be canceled. Such cancellation will lead to the blocking of the data, being kept only at the disposal of Public Administrations, Judges and Courts, to attend to the possible responsibilities arising from the treatment during the prescription period of these. Once the aforementioned deadline has passed, the information will be destroyed.

Rights of the interested parties

The regulations on data protection grant a series of rights to the interested parties or owners of the data, users of the website or users of the social network profiles of the municipality of Santurtzi

These rights that assist the interested persons are the following:• Right of access: right to obtain information about whether their own data are being processed, the purpose of the treatment being carried out, the categories of data in question, the recipients or categories of recipients, the period of conservation and the origin of the mentioned data.

  • Right of rectification: right to obtain the correction of inaccurate or incomplete personal data.
  • Right of withdrawal: Right to obtain deletion of data in the following cases:
    o When the data is no longer necessary for the purpose for which they were collected.
    • When the owner of the same withdraws the consent
    • When the interested party opposes the treatment
      o When they must be abolished in compliance with a legal obligation.
    • When the data has been obtained by virtue of an information society service based on the provisions of art. 8 apdo. 1 of the European regulation on data protection.
  • Opposition right: right to object to a specific treatment based on the consent of the interested party.
  • Right of limitation: right to obtain the limitation of the treatment of the data when one of the following assumptions is made:
    • When the interested party challenges the accuracy of the personal data, during a period that allows the company to verify the accuracy of the same.
    • When the treatment is illegal and the interested party opposes the deletion of the data.
    • When the company no longer needs the data for the purposes for which they were collected, but the interested party needs them for the formulation, exercise or defense of claims.
    • When the interested party has opposed the treatment while verifying if the legitimate reasons of the company prevail over those of the interested party
  • Right to portability: the right to obtain data in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:
    • The treatment is based on consent
    • Treatment is carried out by automated means
  • Right to file a claim with the competent supervisory authority.

Those interested may exercise the indicated rights, by contacting the municipality of Santurtzi, by means of a written document providing proof of their identity, sent to the Citizen Attention Service of the municipality of Santurtzi. Cristóbal Murrieta, 6 48980-Santurtzi, or through the Electronic Register accessible through the Electronic Headquarters of the Santurtzi town hall.

In this sense, the municipality of Santurtzi will respond to your request as soon as possible and taking into account the deadlines set out in the regulations on data protection.

On the other hand, it is important to bear in mind that the data subject may at any time submit a claim to the competent control authority.


The security measures adopted by the Santurtzi city council are those required, in accordance with the provisions of article 32 of the RGPD. In this sense, the city council of Santurtzi, taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the treatment, as well as the risks of probability and severity variables for rights and the freedoms of individuals, has established the appropriate technical and organizational measures to ensure the level of security appropriate to the existing risk.

In any case, the municipality of Santurtzi has implemented sufficient mechanisms to:

  1. Guarantee the confidentiality, integrity, availability and permanent resilience of the treatment systems and services.
  2. Restore the availability and access to personal data quickly, in case of physical or technical incident.
  3. Verify, evaluate and assess, on a regular basis, the effectiveness of the technical and organizational measures implemented to guarantee the safety of the treatment.
  4. Pseudonymize and encrypt personal data, if applicable
Responsable del tratamiento​ ​Ayuntamiento de Santurtzi
Avda. Murrieta, 6 (48980 Santurtzi)
Teléfono: 94 420 58 00
Correo Electrónico: [email protected]
CIF: P4809500D
​Fines y licitud del tratamiento ​Gestión y promoción del turismo local de acuerdo a la Ley 2/2016, de 7 de abril, de Instituciones Locales de Euskadi y demás normativa local y sectorial aplicable.
Consentimiento del interesado.
Interés público.
​Destinatarios ​Cesiones de datos no previstas
Derechos ​La persona interesada tiene derecho de acceso, rectificación, supresión de sus datos, y la limitación u oposición a su tratamiento mediante el envío de una comunicación escrita a la dirección del Ayuntamiento incluyendo documento acreditativo de su identidad o iniciando el trámite electrónico disponible al efecto en la sede electrónica de la Corporación.
​Información adicional Teléfono:  94 420 58 00